Carnegie Mellon University
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How To Use Cisco Jabber

Cisco Jabber (Softphone) is an all-in-one communication tool that gives you the functionality of a telephone on your computer or mobile device. Jabber is also an option for group chat.

IMPORTANT: You will need to request an account to use Cisco Jabber on your computer or mobile device. 

Log In To Jabber for the First Time

The first time you log in to Cisco Jabber, do the following:

  1. Open Cisco Jabber.
  2. Enter your userID as follows: YourAndrewUserID@uc.al10669.com.*
  3. Click Continue. 
  4. Enter your Andrew userID (without "@uc.al10669.com") and your Andrew password at the second log in screen.
  5. Click Login.

*IMPORTANT: After logging in to Cisco Jabber the first time, use only your Andrew userID (without "@uc.al10669.com"). 

REQUEST ACCESS TO USE CISCO JABBER

Retiring Jabber

Computing Services is retiring Cisco Jabber and transitioning campus community members to Cisco Webex. As we transition to Webex, we will no longer update Jabber. If you’re new to the university, ask your supervisor if your team uses Jabber or Webex.

Once you begin using Webex, you cannot chat with community members who have not yet transitioned, so you may have to maintain both systems temporarily.

First Time Logging In?

When logging into Cisco Jabber for the first time, enter your Andrew userID plus @uc.al10669.com on the first login screen. Watch the video below for details.

Need Help?

For assistance with Cisco Jabber, email Computing Services.

Frequently Asked Questions

Yes, you may sync your Google Calendar with Cisco Jabber.

Confirm your internet connection. You must be connected to a wired network or to the CMU-SECURE wireless network or you will receive this message and cannot log in.

If you are connected to a wired network or CMU-SECURE and you still see the error message: you may not have the minimum required version of Cisco Jabber. Download the latest version from the Software Catalog.

You may not have the minimum required version of Cisco Jabber. Download the latest version from the Software Catalog.

If logging into Cisco Jabber for the first time, verify that you entered your name in the following format on the first login screen: AndrewUserID@uc.al10669.com.

After logging in for the first time, use only your Andrew userID.